TCM1000523 - How to adjust in year payments

Step 1

To apply the appropriate percentage.

On the ‘Function Menu’

select ‘Household’ on the toolbar
select ‘Adjust in year payments’ from the options available. You will be taken to the ‘Key Entry Data - Applicant’ screen
enter the customer’s NINO
select ‘OK’. You will be taken to the ‘Adjust in year payments’ screen.

If you want to increase the rate of recovery, go to Step 3. {#}

If you do not want to increase the rate of recovery, go to Step 2

Compare the approximate payment amounts to the amount shown in the ‘Schedule’.
(This content has been withheld because of exemptions in the Freedom of Information Act 2000)

If the new payments shown in the ‘Schedule’ are less than the recent payments

If the new payments shown in the ‘Schedule’ are more than the recent payments

select ‘OK’
Note: The following message will appear ‘As a result of this processing any overpayment recovery will take longer. Do you wish to proceed?’.
select ‘Yes’
return to the guidance you were following.

If the customer no longer wants a payment adjustment applied

If the customer wants to increase their rate of recovery

enter the appropriate percentage in the ‘% of remaining entitlement authorised for payment’ field
For example: To increase recovery from 10% to 25%, enter 75%. To increase recovery from 25% to 55%, enter 45%.
select ‘Claimant request higher recovery’
select ‘OK’
return to the guidance you were following.