TCM1000097 - How to find DWP local office contact details

Version 1.0

Changes to previous version - new guidance

Step 1

Using ‘Internet Explorer’ access the HMRC intranet site

  • select ‘A-Z index’ at the top of the page
  • select ‘B’
  • select ‘Benefits and Credits’. You will be taken to the ‘Benefits & Credits’ homepage
  • select ‘D’ on the ‘B&C A-Z index’ on the left hand side of the page
  • select ‘DWP local office directory’. You will be taken to the ‘Local Office / HMRC Directory’ page.

If you are dealing with a customer who lives in Great Britain, select ‘DWP office directory’. This will provide you with details of all the Department for Work and Pensions (DWP) offices in Great Britain.

If you a dealing with a customer who lives in Northern Ireland, select ‘Northern Ireland Social Security Offices’. This will provide you with details of all the Social Security offices in Northern Ireland.