TCM1000025 - How to check the status of a claim

Step 1

If you are working a verification failure in function ‘Manage Verification Failures’, go to Step 2.

If you aren’t working a verification failure or aren’t in function ‘Manage Verification Failures’, go to Step 3.

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Step 2

On the ‘Manage Verification Failures’ screen

  • select the appropriate verification failure
  • select ‘Navigate’ on the toolbar
  • select ‘View Application’ from the options available. You’ll be taken to the ‘Application Summary’ screen
  • go to Step 4.

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Step 3

On the ‘Function Menu’

  • select ‘Application’ on the toolbar
  • select ‘View’ from the options available. You’ll be taken to the ‘Key Entry Data - Applicant’ screen
  • enter the customer’s NINO
  • select the relevant checkbox
  • select ‘OK’.

If you’re taken to the ‘Select Individual’ screen

  • select the relevant claim
  • select ‘OK’. You will be taken to the ‘Application Summary’ screen

Note: If you are instead taken to the ‘Select Application’ screen or the ‘Select Application Version’ screen, follow the guidance below for those screens.

If you’re taken to the ‘Select Application’ screen

  • select the relevant claim
  • select ‘OK’. You will be taken to the ‘Application Summary’ screen

Note: If you’re taken to the ‘Select Application Version’ screen instead, follow the guidance below for that screen.

If you’re taken to the ‘Select Application Version’ screen

  • select the relevant claim
  • select ‘OK’. You will be taken to the ‘Application Summary’ screen
  • go to Step 4.

If you’re taken straight to the ‘Application Summary’ screen, go to Step 4.

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Step 4

On the ‘Application Summary’ screen, the status of the claim will be shown in the ‘Status’ box.