TCM0322460 - Extra information - miscellaneous information: MU table
Guidance
Note: Ask your manager if you’re unsure which Management Unit (MU) to assign a particular case to. If you are still unsure please refer to the post distribution template where an appropriate contact may be found.
Customer Service and Support Group
Open Appeals
Debt
Disputed Overpayments
Suspended Overpayments
Miscellaneous
Compliance
International
Secure Management Unit
UK Complex
Post, Correspondence and Payments
Applicant Failed Payments
Ceased Employment
Manual Correspondence
Manual Payments
Payment Via Employer
Payments
Pre-Award
Incomplete Applications
Pre-Award Miscellaneous
Verification Failures - High Severity
Verification Failures - Low Severity or No P Marker
Verification Failures - Miscellaneous
Renewals and Change of Circumstances
Household RLS
Renewals Miscellaneous
Unfinalised S17
Unprocessed S17
S17 Notice Overflow
Unprocessed Change of Circumstances
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Applicant Failed Payments
| MU name |
MU number |
System-populated (A) or Clerically-populated (C) |
| App Failed Payment - Not Working |
249920 |
C |
| App Failed Payment - BF |
249917 |
C |
| App Failed Payment - IN |
249916 |
A |
| App Failed Payment - Vantives |
249921 |
C |
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Ceased Employment
| MU name |
MU number |
System-populated (A) or Clerically-populated (C) |
| Ceased Employments Worklist (ELT) - IN |
290631 |
A |
| Ceased Employments Worklist (ELT) - (This text has been withheld because of exemptions in the Freedom of Information Act 2000) |
249947 |
C |
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Compliance
| MU name |
MU number |
System-populated (A) or Clerically-populated (C) |
| Identity Fraud Referrals |
298453 |
C |
| Renewals Related |
249919 |
C |
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Disputed Overpayments
| MU name |
MU number |
System-populated (A) or Clerically-populated (C) |
| DOP Intake Pre R10 |
249977 |
C |
| DOP Intake Release 10 |
298405 |
A |
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Household RLS
| MU name |
MU number |
System-populated (A) or Clerically-populated (C) |
| Household RLS - BF |
249907 |
C |
| Household RLS - Household Breakdown (from 56RY) |
298493 |
C |
| Household RLS - IN |
249906 |
A |
| Household RLS - HH Breakdown - New Award |
298486 |
C |
| Household RLS - Ceased Or Nil Award |
298484 |
C |
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Incomplete Applications
| MU name |
MU number |
System-populated (A) or Clerically-populated (C) |
| Compliance Cases |
245637 |
C |
| Incompletes - BF |
249935 |
C |
| Incompletes - IN |
249934 |
A |
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International
| MU name |
MU number |
System-populated (A) or Clerically-populated (C) |
| International Section IN |
249951 |
A |
| Complex Case Team Appeals |
290678 |
C |
| Complex Case Team ‘BT’ Postcode IN |
298465 |
A |
| Complex Case Team No Postcode IN |
286113 |
A |
| International Changes IN |
249944 |
C |
| International Changes BF |
249945 |
C |
| International Changes Vantives |
249946 |
C |
| International Claims IN |
298466 |
C |
| International Claims BF |
298467 |
C |
| International Claims Vantives |
298468 |
C |
| International Renewals IN |
290697 |
C |
| International Renewals BF |
249952 |
C |
| International Renewals Vantives |
290679 |
C |
| Persons From Abroad - BF |
286221 |
C |
| Persons From Abroad NEW |
290698 |
C |
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Manual Correspondence
| MU name |
MU number |
System-populated (A) or Clerically-populated (C) |
| Manual Corre - BF |
249909 |
C |
| Manual Corre - IN |
249908 |
A |
| Manual Corre Worklist DOP Intake |
249902 |
C |
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Manual Payments
| MU name |
MU number |
System-populated (A) or Clerically-populated (C) |
| Household RLS (Manual Payments Team) - IN |
286115 |
C |
| Manual Payments Team |
286115 |
C |
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Open Appeals
| MU name |
MU number |
System-populated (A) or Clerically-populated (C) |
| Appeal ASAT |
286108 |
C |
| Appeals - Repair - BF |
286105 |
C |
| Appeals - Repair - IN |
286104 |
A |
| Appeals - Unclosed |
286106 |
C |
| Appeals (Worked) Manual Payments |
286103 |
C |
| Appeals Submission - BF |
286215 |
C |
| Appeals Submission - IN |
286114 |
C |
| Appeals Vantive & Stockpile |
286112 |
C |
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Payment Via Employer
| MU name |
MU number |
System-populated (A) or Clerically-populated (C) |
| PVE - Inbox (Claimant Worklist) |
298409 |
C |
| PVE - VIA E-CHANNEL |
249924 |
C |
| PVE Failures - BF |
249921 |
C |
| PVE Failures - IN |
249920 |
C |
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Payments
| MU name |
MU number |
System-populated (A) or Clerically-populated (C) |
| AO Shipley |
298499 |
C |
| Validation Of High Payments BF |
249923 |
C |
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Pre-Award Miscellaneous
| MU name |
MU number |
System-populated (A) or Clerically-populated (C) |
| DOD INDICATOR - BF |
249963 |
C |
| DOD INDICATOR - IN |
249901 |
C |
| Mismatches - BF |
249927 |
C |
| Mismatches - IN |
284145 |
C |
| Potential Match - IN |
249927 |
A |
| Specialist Trace - BF |
249926 |
C |
| Specialist Trace - CVU Cases |
249922 |
C |
| Specialist Trace - Inbox |
286101 |
C |
| Specialist Trace - Worked And Cleared |
286107 |
C |
| Specialist Trace Actionable - UNWRKD |
286102 |
C |
| Specialist Trace Unit - BF 2 |
298410 |
C |
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Renewals Miscellaneous
| MU name |
MU number |
System-populated (A) or Clerically-populated (C) |
| Awaiting PXC6 With Other Reasons |
249911 |
C |
| Cases Awaiting PXC6 Action |
249910 |
C |
| Cases Fallen Out Of PXC6 |
249917 |
C |
| Fallout From Incompatible DAR |
249971 |
C |
| Fully Worked And Awaiting System Deletion |
298474 |
C |
| Incompatible IN 2 |
298436 |
C |
| Incompletes (Phase 2) (Incorrectly Logged DAR Cases) |
298448 |
C |
| Incompletes (Phase 2) (Incorrectly Logged DAR Cases) BF |
249909 |
C |
| Old Cases Inc Vantives & Unproc/Vantives (All Categories) |
249912 |
C |
| PXU1 PROBLEM CASES (CAP MU) |
123456 |
C |
| (This text has been withheld because of exemptions in the Freedom of Information Act 2000) |
| S17 Navigation Vantives |
298408 |
C |
| Truly Incompatible Cases |
249921 |
C |
| TT 537968 Incompatible S17 + Another Reason |
249963 |
C |
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S17 Notice Overflow
| MU name |
MU number |
System-populated (A) or Clerically-populated (C) |
| S17 Overflow - BF |
249908 |
C |
| S17 Overflow - IN |
249909 |
A |
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Secure Management Unit
| MU name |
MU number |
System-populated (A) or Clerically-populated (C) |
| SMU Preston 11 |
286233 |
C |
| SMU Preston 12 |
286230 |
C |
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Suspended Overpayments
| MU name |
MU number |
System-populated (A) or Clerically-populated (C) |
| BF |
298412 |
C |
| Compliance Enquiry |
298419 |
A |
| Incorrectly Finalised |
298414 |
A |
| Open Appeal |
298411 |
A |
| Other |
249964 |
A |
| Post April 07 Changes |
298483 |
A |
| Primary MU for ‘T’ cases |
249955 |
C |
| RLS |
249964 |
A |
| Susp O/P <16Hrs - KAI Cases |
298440 |
C |
| Time To Pay |
249964 |
A |
| Unchecked Manual Remission |
249964 |
A |
| Pre April 07 changes (Awaiting DAR) |
249918 |
A |
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UK Complex
| MU name |
MU number |
System-populated (A) or Clerically-populated (C) |
| UK Complex - BF |
286228 |
C |
| UK Complex - New Work |
249953 |
C |
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Unfinalised S17
| MU name |
MU number |
System-populated (A) or Clerically-populated (C) |
| Appeal IN |
249958 |
A |
| Awaiting CoC’s - IN |
298429 |
A |
| Awaiting CoC’s - BF |
298434 |
C |
| Compliance - IN |
249919 |
A |
| Establish if a change can be made - BF |
249928 |
C |
| Fully Worked And Awaiting System Deletion |
298474 |
C |
| Inhibited - IN |
249919 |
A |
| Man Fin - IN |
298426 |
A |
| Man Fin & Ren - IN |
298426 |
A |
| Multi-Entries BF |
298428 |
C |
| Multi-Entries IN |
298426 |
C |
| Not Passed 1SD - IN |
298426 |
A |
| Not Passed 2SD - IN |
298426 |
A |
| All Others - BF |
298428 |
C |
| All Others - IN |
298426 |
A |
| Unfinalised S17 Worked And Cleared |
298425 |
C |
| Unproc CoC’s - BF |
249987 |
C |
| Unproc CoC’s - IN |
249972 |
A |
| Verification Fails - BF |
249956 |
C |
| Verification Fails - IN |
249954 |
A |
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Unprocessed Change of Circumstances
| MU name |
MU number |
System-populated (A) or Clerically-populated (C) |
| Establish if a change can be made - BF |
249928 |
C |
| Unproc CoC - Post Award - IN |
249907 |
A |
| Unproc CoC - Pre Award - IN |
249902 |
A |
| Unproc CoC BF |
298447 |
C |
| Unproc CoC BF |
249903 |
C |
| Unproc COC BF (2) TPO/AOC |
298446 |
C |
| Unproc CoC Designatory Change |
249933 |
C |
| Unproc CoC Duplicates Created By Interface |
298490 |
C |
| Unproc CoC IN (New) |
298432 |
C |
| Unproc CoC With Vantives |
249913 |
C |
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Unprocessed S17
| MU name |
MU number |
System-populated (A) or Clerically-populated (C) |
| Appeal IN |
249958 |
A |
| Complex |
298451 |
A |
| Compliance |
249919 |
A |
| Duplicate |
249966 |
A |
| Establish if a change can be made - BF |
249928 |
C |
| Finalised & Terminated BF |
249988 |
C |
| Finalised & Terminated IN |
249974 |
A |
| Finalised Only BF |
249988 |
C |
| Finalised Only IN |
249974 |
A |
| Fully Worked And Awaiting System Deletion |
298474 |
C |
| Incompatible BF |
249959 |
C |
| Incompatible IN |
249938 |
A |
| Incomplete BF |
249905 |
C |
| Incomplete IN |
249904 |
A |
| Inhibited IN |
249919 |
A |
| Joint Income |
249966 |
A |
| Late BF |
249970 |
C |
| Late IN |
249966 |
A |
| Late Replies Good Cause Refused |
249977 |
C |
| Logged IN |
249908 |
A |
| Multi Entries BF |
249968 |
C |
| Multi Entries IN |
249966 |
C |
| Multi Entry Clerical PY (R10) |
298496 |
C |
| Multi Entry Clerical PY-1 (R10) |
298486 |
C |
| Other Income |
249940 |
A |
| All Others BF |
249968 |
C |
| All Others IN |
249966 |
A |
| Pending CY Term |
249906 |
C |
| PY-1 Incompatible BF |
249959 |
C |
| PY-1 Incompatible IN |
249938 |
C |
| PY-1 Incompatible IN |
249904 |
A |
| PY-1 Incomplete BF |
249905 |
A |
| PY-1 Incomplete IN |
249904 |
A |
| PY-1 Multi Entries BF |
249968 |
C |
| PY-1 Multi Entries IN |
249966 |
C |
| SCO IN |
249919 |
A |
| Superseded |
249936 |
A |
| Terminated Only BF |
249988 |
C |
| Terminated Only IN |
249974 |
A |
| Truly Incompatible Cases For Benefit |
249921 |
A |
| Truly Incompatible Cases For Employment |
249963 |
A |
| Unproc CoCs BF |
249939 |
C |
| Unproc CoCs IN |
249937 |
A |
| Unprocessed S17 Phase 1 Worked And Cleared |
249914 |
C |
| Unprocessed S17 Phase 2 Worked And Cleared |
249957 |
C |
| Unsigned & Incomplete - BF |
249915 |
C |
| Unsigned & Incomplete - IN |
249910 |
A |
| Unsigned BF |
249915 |
C |
| Unsigned IN |
249910 |
A |
| Verification Fails BF |
249986 |
C |
| Verification Fails IN |
249967 |
A |
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Verification Failures - High Severity
| MU name |
MU number |
System-populated (A) or Clerically-populated (C) |
| HSV 1 Worked & Cleared |
286107 |
C |
| Rule 1 - BF |
249941 |
C |
| Rule 1 - IN |
249940 |
A |
| Rule 1 - Post Award - IN |
249901 |
A |
| Rule 2 - BF |
249971 |
C |
| Rule 2 - Inbox |
249970 |
A |
| Rule 3 - IN |
249930 |
A |
| HSV 3 Worked & Cleared |
249918 |
C |
| Rule 3 / 4 / 5 - BF |
249931 |
C |
| Rule 4 - IN |
249930 |
A |
| Rule 5 - IN |
249930 |
A |
| Rule 12 - BF |
249939 |
C |
| Rule 12 - IN (Pre-Award cases) |
249938 |
A |
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Verification Failures - Low Severity or No P Marker
| MU name |
MU number |
System-populated (A) or Clerically-populated (C) |
| LSV Worked And Cleared |
249932 |
C |
| Rule 2 - IN |
249962 |
A |
| Rule 2 - BF |
249964 |
C |
| Rule 3 - BF |
298428 |
C |
| Rule 3 - IN |
298429 |
A |
| Rule 3 / 4 / 5 - Prior to 01/11/09 - BF |
249961 |
C |
| Rule 4 - BF |
249916 |
C |
| Rule 4 - IN |
249915 |
A |
| Rule 5 - BF |
249955 |
C |
| Rule 5 - IN |
249937 |
A |
| Rule 6 - BF |
298455 |
C |
| Rule 6 - IN |
298419 |
A |
| Rule 7 And / Or 8 ONLY (For Archiving) |
286112 |
C |
| Rule 7 - BF |
298450 |
C |
| Rule 7 Capture - IN |
249974 |
A |
| Rule 7 - From 06/04/06 - BF |
298484 |
C |
| Rule 7 - From 06/04/06 - IN |
298485 |
A |
| Rule 7 - Overflow |
298498 |
C |
| Rule 8 - IN |
298427 |
A |
| Rule 9 - IN |
298423 |
A |
| Rule 9 / 10 / 11 - BF |
298454 |
C |
| Rule 9 / 10 / 11 - Finalised (This text has been withheld because of exemptions in the Freedom of Information Act 2000) |
249925 |
C |
| Rule 10 - IN |
298423 |
A |
| Rule 11 - IN |
298423 |
A |
| Rule 12 - BF |
298418 |
C |
| Rule 12 - IN (Post Award cases) |
298495 |
A |
| (This text has been withheld because of exemptions in the Freedom of Information Act 2000) |
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Verification Failures - Miscellaneous
| MU name |
MU number |
System-populated (A) or Clerically-populated (C) |
| Date Of Birth BF |
298427 |
C |
| HSV Bulk Rematch Specified BF |
298457 |
C |
| HSV Compliance Issues (Working) |
249976 |
C |
| HSV Vantives In Pymnt BF |
298431 |
C |
| HSV Vantives Out Of Payment |
249981 |
C |
| LSV Requiring Sorting (Temp) |
298445 |
C |
| Verification Failures Being Worked By TAL ONLY |
298452 |
C |
| Verification Failures Vantives Assessed By TAL |
298492 |
C |
