| SW09105 | Business Unit Application and Approval |
| SW09110 | Initial Engagement |
| SW09115 | Marketing Material |
| SW09120 | Appoint a Customer Organisation Representative |
| SW09125 | Designing the Room |
| SW09130 | Customer Learning |
| SW09135 | Dealing with Agents |
| SW09140 | Agent Authorisation |
| SW09145 | Other Government Departments and Agencies |
| SW09146 | Private Sector Organisations |
| SW09150 | Dealing with Multiple Organisations in a Room |
