HMRC Business Authorising Officers (BAOs) are collectively
responsible for managing the BAO Activity Inbox of their Room.
The Inbox must be effectively managed to maintain HMRC
customer service standards.
Failure to do so will lead to delays in approving requests,
such as to add a new Customer Member to a Room
SW04235. Until approved the Customer
Member is unable to register and enrol for the Shared Workspace
online service.
The BAOs of each Room must ensure they have a process in
place to effectively manage the BAO Activity Inbox. Consideration
must be given to issues such as covering BAO absences from the
office, customer targets and expectations and covering their
Business Unit’s daily hours of business.
Poor management will result in complaints which will be
detrimental to the professional image of both HMRC and Shared
Workspace.
