SW06300 - Rooms: Lock a Room

A Room should only be locked where there is an essential business need to temporarily prevent access, such as for maintenance of the Room, or a suspected security breach SW03245.

A Room can only be locked and unlocked SW06400 by either an HMRC Business Authorising Officer (BAO) for the Room or member of the HMRC Shared Workspace Team (SW Team).

As part of the online process to lock a Room the BAO or SW Team must enter a reason for its closure where prompted. Where possible to do so, the message should also indicate when the Room is expected to be unlocked. This message is displayed to both HMRC and Customer Members whenever they try to access the room whilst it is locked.

During the period that the Room is locked, the only members able to access the Room are the BAOs for that Room and the SW Team.