HMRC Business Authorising Officers (BAOs) are responsible for
the HMRC Membership of their Room. Only a BAO can approve a request
to add an HMRC Member to a Room.
When an HMRC Member makes a request to be added to a Room, an online request is sent to the BAO Activity Inbox of all BAOs with responsibility for that Room for approval.
A BAO of the Room must:
If the BAO is in any way uncertain about the request they must not add the HMRC Member to their Room until they have made further enquiries. This may involve contacting the Line Manager of the HMRC Member to clarify the request so as to make an informed decision.
Where the BAO approves a request, the service will:
Where a request cannot be approved, the BAO
must reject the request
and make an appropriate note of their reason in
the required field when prompted.
The service sends an email to the HMRC Member who made the request to notify them of the rejection and the reason.
A similar email is sent to all other BAOs of the Room to inform them that the request has been rejected, together with the reason. This is done to ensure that all BAOs of the Room are made aware of the position should a further request be made by the HMRC Member to join the Room.