A BAO Activity Inbox is similar to an Outlook Inbox. It
receives online requests, can be managed by activity type, date
received etc, and can be accessed by other HMRC Business
Authorising Officers (BAO) of the same Room.
The purpose of the BAO Activity Inbox is to receive, in one
central location, online requests requiring BAO approval before
each activity can be completed. This enables the BAOs of a Room to
effectively manage all requests generated within their Room.
The following activities require BAO approval and generate an
online request
| SW04230 | Add First Two Customer Nominated Contacts to a Room |
| SW04225 | Add HMRC Member to a Room |
| SW04235 | Add Customer Member to a Room |
| SW04240 | Change HMRC Member Role |
| SW04245 | Change Customer Member Role |
| SW04250 | Delete a Room Item |
| SW05250 | Reissue of Known Facts Letters |
All BAOs of the Room have access to the outstanding online requests for their Room. How the Inbox is managed is for the BAOs of each room to decide. But BAOs have collective responsibility for their Room and it is essential the Inbox is effectively managed to avoid delays and complaints.
