SVM116060 - Case Selection, Handling and Settlement: Key Principles: Case Owner and Management Review



Case working needs to be managed, both by the case-worker and by the appropriate manager. The aim of case management should be to ensure that every case is settled satisfactorily at the earliest possible stage.

If a case is not clearly heading towards a satisfactory negotiated settlement, the case-owner should ensure that the case is worth pursuit and that means considering whether the case is suitable for litigation, should negotiations fail.

Consideration of such issues should not be left until the elapse of a certain period of time but at the earliest appropriate stage during the life of a case. There is no value in repeating arguments to those who refuse to listen or hoping that something will turn up.

Litigation is not something to be considered only when all else has failed. Delay in commencing litigation does not signal our determination to litigate if we fail to reach a negotiated settlement. Early preparation for litigation can assist the negotiations and it enables any litigation to be carried out more efficiently.


Additional Guidance: SVM150000