Both HMRC in general, and SAV in particular, have targets for
dealing with correspondence. SAV’s performance targets
include targets for dealing with correspondence within 15 and 40
working days. Where it is not possible to reply within 15 working
days, we should acknowledge the letter and say when we expect to be
able to give a full reply.
In view of our service commitments, valuers need to manage
their work and keep their workbooks up to date in such a way that
they can identify cases likely to have correspondence unanswered
after 15/40 working days. Letters of explanation as to why it will
take longer than 15 working days to reply should then be sent when
appropriate.
If a file with unanswered correspondence is to be sent
elsewhere, e.g. to your manager or a specialist team, you should
take care that a holding letter is sent first if it is possible the
15 day deadline will pass before the file returns.
| Additional Guidance: SVM150000 |
