SPM60350 – Disputes, Decisions, Reviews and Appeals - The formal decision

Notifying the interested parties of the decision

The formal decision is issued to the interested parties on a Notice of Decision (DAA1). See SPM60355


The wording of the decision

The wording of the decision has to


  • reflect one or more of the decisions which HMRC officers can make under section 8(1) of the Transfer Act
  • include certain factual information required by regulation 3(1) of the DAA Regulations 1999
  • the date from which the decision has effect (e.g. the commencement date from which the decision states that there is liability or entitlement to pay contributions)
  • where appropriate the period for which the decision has effect. For instance, if establishing the employer’s liability to pay SMP to an employee the decision runs from the first day of liability to the last day of confirmed liability
  • show the names of persons in respect of whom the decision has been made, which for SP decisions is normally the employer and employee.

Carefully word a decision in order to comply with the statutory requirements and to avoid a legal challenge which may deem it invalid . This means a decision must follow a prescribed format with wording that is brief and to the point. Decisions will normally contain both an entitlement and a liability decision. There may also be a period of entitlement followed by a period of non-entitlement or exclusion. Make sure all disputed periods are covered. If SSP ends before the period of incapacity or claimed incapacity, the employer may wish to dispute the period of entitlement/liability, but the employee would probably wish to dispute the decision that SSP was not payable after that date so the associated non entitlement/liability decision must also be given.

Always use the actual name of each person in the decision. Use initials with surname or forenames and surname without a title where that is appropriate. Where employees share similar names include their National Insurance numbers to avoid any confusion.

Do not make decisions that specify future dates because you cannot be sure what will happen in the future. Always use a closed period ending on or before the date the decision is given on liability to pay SSP/SMP/SAP/SPP cases.


Letter of Explanation

As a decision is briefly worded to fit in with the legal requirements, it is usually necessary to send a letter of explanation with the Notice of Decision which briefly reiterates the information in previous correspondence and confirms the grounds for the decision. The decision is given for the period of known entitlement only so there may be a further period of entitlement, such as to the end of the SMP pay period, which will need to be covered in the letter.