Consider each case on its merits when Medical Services are unable to examine the employee and cannot offer an opinion about whether or not the employee is or was incapable.
If Medical Services were unable to examine the employee and cannot offer an opinion send form SSP36 to the employer and let them decide if they wish to pay SSP. They may find the employee had good reason for not attending the medical examination and ask HMRC to arrange a further appointment.
If Medical Services were unable to examine the employee and
cannot offer an opinion HMRC should ask the employee why they
failed to attend the medical examination. If the employee does not
respond HMRC should write to the employer and employee saying
Medical Services could not give an opinion and in the absence of
any independent medical opinion we have supported the employer.
If the employee had good reason for not attending the
medical examination HMRC should consider arranging a further
appointment.
A further signed statement is not required. You should:
