SE76302 - Social security benefits: operational issues

Dealing with taxpayer's enquiries

Districts can only give general explanations about how much jobseeker's allowance (JSA) is taxable.

If a taxpayer wants to discuss how much of his benefit is taxable you should refer the enquiry to the appropriate Benefit Office or Jobcentre. That office will know how the taxpayer's benefit was made up and so is in a position to give a detailed explanation.

Further it is the Benefit Office or Jobcentre which initiates the special appeals process for JSA. In most cases this involves the taxpayer making an objection and an appeal at the relevant times. This is explained at SE76301 - 76309.