SDLTM81710 - Compliance: Working an enquiry

Meetings: Visits to third parties

The guidance on visits to the private residences of purchasers generally apply to visits to a third party. It must also be remembered to observe scrupulously the confidentiality of the purchaser in whom The Stamp Office is interested. If at all possible, a mandate from the purchaser under enquiry before contacting the third party should be obtained.

Conduct of a visit

Staff must

• other than the purchaser’s name and address preserve the confidentiality of the purchaser throughout the contact with any third party
• not give any impression that the purchaser's affairs may be under enquiry with HM Revenue & Customs
• take particular care when there may be neighbours around especially in flats where conversations can often be overheard or at business premises where employees/colleagues or clients of a business are present
• not suggest a right to view any papers or documents unless a statutory notice is held
• only take papers and documents away with the consent of the owner. A receipt should be given
• explain the owner's legal rights and the statutory powers. It should be made clear that their voluntary co-operation is sought
• carry out the enquiries with the minimum disruption for the person and in a manner which will not give rise to complaints. It is better to avoid adding to any potential problem or distress by terminating the meeting and arranging a new time with an adviser present
• always make a note of the visit, including an accurate account of what happened

Visits should be handled as sensitively as possible because A compliance caseworker can easily appear to be heavy handed or oppressive in this type of situation.