SDLTM81690 - Compliance: Working an enquiry

Meetings: Use of any evidence held

The problem of when to use the evidence held is always a difficult one. Too early a disclosure of precise information may result in the purchaser telling little more than already known leaving other information concealed. On the other hand, the purchaser should not be permitted to commit themselves to anything that is known to be factually incorrect.

In dealing with other matters, some refinement of approach is needed.

If there is some independent evidence about the scale of a transaction, which cannot be squared with the purchaser's statements, (a newspaper cutting or advertisement, personal observation perhaps), it may be better to go over the ground again, by asking specifically directed questions, rather than to confront them with the evidence