SDLTM60400 - Processing

Customer requests for information or assistance

For applications

• to defer payment in case of contingent or uncertain consideration see SDLTM50900+
• for both pre-transaction rulings and post-transaction rulings see SDLTM51000

These applications should be sent to your local Stamp Office for onward submission to the appropriate specialist unit.

All Stamp Offices should keep a record of where and when the applications were sent. Receipt at the Stamp Office should be acknowledged and the purchaser/agent should be advised of the progress of their enquiry.

Straightforward requests should be directed in the first instance to the Help Line on 0845 603 0135.

The purchaser/agent should be informed which office the correspondence has been sent to on a form SDLT7.