SCIG01700 - Introduction and organisation: Recording information: Contents
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Maintaining records |
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Minutes of meetings and notes of telephone calls |
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File guidelines |
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Communicating with taxpayers and advisors by letter/fax |
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Corresponding with taxpayers direct |
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Preserving confidentiality |
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Operational Leaders review of letters before issue |
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Communicating by telephone |
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Telephone issues |
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Notes of meetings |
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Audit trail |
