SCIG01610 - Introduction and organisation: Communication: Importance of communication

All organisations depend on good communications. SI is no different. Communication involves listening, summarising, giving and receiving feedback, understanding, non-verbal communication and so on.

If SI is to be an efficient organisation, everyone in it needs to communicate effectively with colleagues and customers. For example, members of the SI Board need to be aware, at an early stage, of potential problems arising in SI offices. Equally, front line staff need to know what their managers expect of them.

If you feel you need to develop any aspects of your communication skills, you should take this forward with your manager within the Performance and Appraisal system.