SAM72020 – Manage work: access to records: individual access

To access the SA system you must

Select ISSO – Interim Single Sign On
Select ‘Self Assmnt 2000’ from left menu
Select ’Self Assessment 2000’ from available services and Start Service
Select the required user role, if you have more than one user role

Taxpayer record

You can access a taxpayer record by one of three methods

The menu
Case View hierarchy
Work Management

Function CASE SUMMARY, the top level of the Case View hierarchy, is available for whole case working, that is carrying out multiple tasks for the same taxpayer.

If a single task is to be carried out on the taxpayer record, it is invariably more efficient in both operational and computer resource terms to access the required function from the Function Menu. Where the required function is not available from the Menu, then the Case View hierarchy may be entered at a lower level than function CASE SUMMARY.

The menu

If the function that you require is available from the menu

Enter the taxpayer reference

And

Select the required function from the menu

Or

Click on the customised function button

Initially a default set of buttons is presented in the Function Menu for commonly used functions within each user role. You may add further customised buttons for functions that you commonly use, and are encouraged to do so.

Case View hierarchy

Enter the taxpayer reference in the menu

And

Select function CASE SUMMARY for a whole case working approach

Or

Select a function at the required level of the Case View hierarchy if you want to carry out a single task on the taxpayer’s SA record

Work Management

In practice you would already be in Work Management if choosing this route to access a particular SA record.

Select one of the following functions from the menu

IMMEDIATE ACTION WORK LISTS
OPERATOR WORK LIST SUMMARY

And then

Select a work list
Select a work item on that list

Or

Enter the taxpayer reference in the menu

Select function CASE SUMMARY
In function CASE SUMMARY, select the [Work] button

Secondary password

Access to certain functions will be protected by a secondary password. Only selected operators will be allocated a secondary password. This will enable them to use the

Office Manager functions, to set up and amend operator details
Repayment authorisation functions

Agent record

To access an agent record

Select the required user role
Enter the national agent code
Select the required function

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