A work item is created when the captured return shows the return
has been captured electronically for a taxpayer with PAYE income.
Other than details common or potentially common to all types of work item, the following specific details will be available
The work item is allocated to the office with processing
responsibility for the taxpayer. Within that office, the item will
be worked by an officer with the user role of Clerical Processing
Frequency of review
The Work List should be reviewed daily.
Updating of details
Until the work item is cleared, the following details held on the work item are updated by Work Management immediately the corresponding entry is updated on the taxpayer record
Advice on the action to take to clear the work item is available
in section ‘Returns Work Lists’, (
Deletion of the work item
The work item should be deleted manually once it has been reviewed.