SAM71030 – Manage work: work management: how work items are created
When certain events occur in the SA system, details are passed to Work Management to create a work item.
The trigger event(s) differ for each work item.
Some of the details apply only to specific work items. For example
- The amount of a debt
- The number of returns outstanding
The following details are common to all work items
- UTR
- Taxpayer name
- Date the work item was created
Other details, although potentially common to all work items, will not apply to every item. For example
- Employers reference (EMPREF)
- NINO
- Schedule D register number
The Index of Work Lists in the left bar provides more information.
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