SAM70040 – Manage work: customer service: customer education
You may be involved in planning, preparing and delivering customer education initiatives, such as
- Seminars and workshops, including questions and answers sessions
- Telephone and personal contact with taxpayers, agents and employers
- Roadshows for rural areas
- Circulation of local contact information
Customer Education is an on-going process. You will want to reflect upon initiatives taken. Examples may be
- Evaluating the success of seminars held for target audiences
- Monitoring cases requiring a response, written or by telephone, following any initiative
For further information, see the Customer Information Resource Centre on the Intranet.
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