SAM72106 – Manage work: access to records: RTC agent – receivables telephone centre
The Receivables Telephone Centre (RTC) Agent is responsible for
- Telephone pursuit work for clean low risk debts and returns (that is where there is no previous liability)
The following table shows the functions linked to this role.
For details of how to access any of these functions, select ‘Index Of Functions’ on the left of the screen.
On accessing the function, system help is available to you at function, screen, field, and error message levels.
For ease of reference, the functions are grouped under the following sub-headings
Office
Returns
Statements
Taxpayer
TP Agent
Maintain Responsible Office
View Return
Maintain Payments On Account
View Statement
Add/Amend Communication Name and Address
Amend Taxpayer Name and Address
Amend Taxpayer Signals
Case Summary
Maintain Capacity
Maintain Capacity Summary
Maintain SA Notes
Maintain Time to Pay
Set Up Capacity Details
View Communications Name and Address
View Partners for Partnership
View Taxpayer Designatory Details
Amend Taxpayer Agent Details
Trace Agent
View Agent Details
View Taxpayer Agent Details
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