SAM71150 – Manage work: work management: W050 CID framework rejection list
Event
A work item is created on Work List W050 ‘CID Framework Rejection’ where
- Immediately after the migration of SA records to the CID framework, a duplicate live SA record is found
- Following migration, a new record for a taxpayer is set up in SA and details passed to the CID framework are identified as being already held under a different UTR for which the Final Return Year signal has not been set
Specific details
Other than details common or potentially common to all types of work item, the following specific details will be available
- Return year
- UTR, NINO and EMPREF of other ‘live’ SA record
- Reason rejected
Allocation of responsibility
The work item is allocated to the office with processing responsibility for the taxpayer. Within that office, the item will be worked by an officer with the user role of Clerical Processing Officer.
Frequency of review
The Work List should be reviewed daily.
Updating of details
Until the work item is cleared, the following details are updated by Work Management immediately the corresponding entry is updated on the taxpayer record
- Taxpayer name
- NINO
- Employer reference (EMPREF) or Schedule D register number
Action to take on the work item
Advice on the action to take to clear the work item is available in section ‘Maintain Taxpayer Record’, (SAM101071).
Deletion of the work item
The work item is deleted automatically when
- The Final Return Year signal is set on the taxpayer record for the Work List entry
Or
- The Final Return Year signal is set on the taxpayer record that already exists within TBS and the [Activate Case] button is selected on the Work List entry
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