SAM71144 – Manage work: work management: W047 overpayments in closed cases
Event
A work item is created when all the following criteria are met
- The Final Return Year signal has been set, either manually or automatically
And
- An actual charge exists (even if this is nil) for the final return year
And
- There is an uncleared overpayment of more than £10 on the record
Specific details
Other than details common or potentially common to all types of work item, the following specific detail will be available
Allocation of responsibility
The work item is allocated to the office with processing responsibility for the taxpayer. Within that office the item will be worked by an officer with the user role of Clerical Processing Officer.
Frequency of review
This list should be reviewed weekly.
Updating details
Until the work item is cleared the following details held on the work item are updated by Work Management immediately the corresponding entry is updated on the taxpayer record
- Taxpayer name
- NINO
- Employers Reference (EMPREF) or Schedule D Register number
Action to take on the work item
Advice on the action to take to clear the work item is available in section ‘Repayment Work Lists’, (SAM113021).
Deletion of the work item
The work item should be deleted manually once it has been reviewed.
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