SAM71104 – Manage work: work management: W025 fully captured/unlogged returns
Event
A work item is created when a fully captured return is unlogged.
Specific details
Other than details common or potentially common to all types of work item, the following specific details will be available
Allocation of responsibility
The work item is allocated to the office with processing responsibility for the taxpayer. Within that office, the item will be worked by an officer with the user role of Clerical Processing Manager.
Frequency of review
It is recommended that this list is reviewed weekly.
Updating of details
Until the work item is cleared, the following details held on the work item are updated by Work Management immediately the corresponding entry is updated on the taxpayer record
- Taxpayer name
- NINO
- Employers reference (EMPREF) or Schedule D register number
Action to take on the work item
Advice on the action to take to clear the work item is available in the section ‘Returns Work Lists’, (SAM125061).
Deletion of the work item
The work item is not deleted automatically. It should be deleted manually using function WORK LIST CASES or function SELECTED CASE, on completion of the necessary clerical action.
Information about this page - link will open in a new window
Bottom of Page