SAM71096 - Manage work: work management: W017 returns review

In November 2005 this work list was split into four new work lists

• W051 Daily Returns Review - Ceased Date Set (SAM71152)
• W052 Daily Returns Review - Failed Coding Integrity (SAM71154). Note: In April 2010, this work list was renamed ‘Daily Returns Review - SA/PAYE auto-coding exceptions’
• W053 Daily Returns Review - Electronic Return Cases (SAM71156)
• W054 Weekly Returns Review List (SAM71158)

Cases which already existed on work list W017 have continued to be updated, but all new cases populate the new work lists above.

Event

A work item was created when the captured return shows any of the following situations

• Liability but the Liability Unlikely signal is set on the SA record
• Sole trade, partner or partnership cessation date
• Transfer of surplus allowances
• Source exception - source reference mismatch between that entered during capture and that held on the SA record
• A return filed online that has failed the coding (integrity) check. (For more information on the coding (integrity) check see SAM121690)
• Return has been captured electronically for a taxpayer with PAYE income

Specific details

Other than details common or potentially common to all types of work item, the following specific details will be available

• Return year

• Liability unlikely
• Ceased date set
• Transfer of allowances
• Source exception
• Coding (integrity) check

Allocation of responsibility

Where ‘Ceased Date Set’ is one of the reasons, or the only reason for creation of the work item, two work items were simultaneously. One item allocated to the Clerical Caseworker user role in the office with technical responsibility and one item allocated to the Clerical Processing Officer user role in the office with processing responsibility.

Otherwise, the work item was allocated to the office with processing responsibility for the taxpayer. Within that office, the item would be worked by an officer with the user role of Clerical Processing Officer.

Frequency of review

The following aspects should be reviewed daily

• Ceased date set
• Coding (integrity) check

It is recommended that the following aspects are reviewed weekly

• Liability unlikely
• Transfer of allowances
• Source exception

Updating of details

Until the work item is cleared, the following details held on the work item are updated by Work Management immediately the corresponding entry is updated on the taxpayer record

• Taxpayer name
• NINO
• Employers reference (EMPREF) or Schedule D register number

Action to take on the work item

Advice on the action to take to clear the work item is available in the section ‘Returns Work Lists’, (SAM125140).

Deletion of the work item

The work item is deleted automatically when the return is unlogged.