SAM70100 – Manage work: customer service: online filing - dealing with enquiries
From April 2000 individuals have been able to file their Self Assessment tax return details over the Internet. From December 2003 this has been extended to include Partnership and Trust returns.
Customers who wish to file their returns over the Internet can obtain information from the HMRC Website at www.hmrc.gov.uk.
Potential Internet filers may also contact their local HMRC office. Local involvement in dealing with enquiries will generally fall to the office with processing responsibility.
If the enquiry is a request for further information or help you should advise the taxpayer that full details can be found on the HMRC Website.
If the taxpayer does not yet have access to the HMRC Website, or they still require more information they should contact the Online Services Helpdesk on 0845 6055 999.
The Online Services Helpdesk is available on
- Weekdays between 8am and 8pm
- Weekends and Bank Holidays between 8am and 8pm
- Closed Christmas Day, Boxing Day and New Years Day
Email: helpdesk$ir-efile.gov.uk
Minicom: 0845 366 7805
Fax:0845 366 7828
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