SAM50010 - Debt and return pursuit: overview: PCA signal

PCA stands for Priority Collection Action. This signal can be set or unset by any office with function SA AMEND TAXPAYER SIGNALS. The PCA signal it is most likely to be set by a Debt Technical Office or the Debt Management Telephone Centre (DMTC) when dealing with time to pay requests.

The reasons for setting the PCA signal are where circumstances, policy or case features point to something which indicates that the case should not receive automatic reminders from the SA system, and should be passed to DMB as soon as a debt and / or return is overdue.

Setting the PCA signal will

• Prevent the issue of SA359 and SA-RITA 500 letters
• Present overdue debt and return work item(s), for any amount, to IDMS as soon as the debt and / or return becomes overdue
• Reject any request made by IDMS to NPS to automatically code out small debts

Where the PCA signal is set automatic repayments will be inhibited.

It is important to unset the PCA signal if any future recovery action would be appropriate for the automatic SA reminder letters.

Further information about the PCA signal is available in the Debt Management & Banking Manual (DMBM515080).