Customers are able to send virus free additional information as
electronic PDF attachments when they file their SA returns online.
No other type of online attachments will be accepted by the
department.
It is recognised that in some cases it is not practical for
customers to use the white space boxes. The use of the attachments
elements of the service is intended for those cases where the
customer feels it is crucial to provide additional information to
support the return but for some reason cannot utilise the white
space. An example is where a correctly completed return which
included a claim for dual residence would require submission of the
claim form with Help Sheet IR302 and a Certificate of Overseas
Residence.
The service is not intended for general correspondence or
information about issues unrelated to the SA return, or for routine
attachments of documents relating to figures in the return such as
accounts. If this type of online attachment is received, it may not
receive appropriate attention.
Note: This should be emphasised to customers in
any relevant contact.
Limits
Customers who file online using SA Online will be limited in
respect of the number of attachments and the maximum total file
size. If a customer tries to make an attachment to their return
which exceeds this limit, they will not be able to proceed. An
error message will be displayed explaining the problem. In order to
file successfully using SA Online, customers will have to reduce
their attachments to the acceptable limit.
Other software products are available for customers to
purchase to enable them to file online. Customers using this third
party software may have no limit on the number of PDF attachments
they can send, but the file size limit will still apply.
Rejections
In addition to the restrictions on size, all online
attachments will be virus checked before being accepted onto the SA
system. Any oversize attachments or attachments that appear to
contain a virus will be rejected. Online SA returns with
attachments are validated as one file so a valid return may be
rejected if any of the accompanying attachments are rejected.
Note: It is very important that this is emphasised
to customers in any relevant contact and ensure that only clean and
appropriately sized files are submitted.
