SAM126030 – Returns: filing returns online: enquiries about returns filed online


Customers who wish to file their returns online can obtain information from the HMRC Website at www.hmrc.gov.uk.

Local involvement in dealing with enquiries will generally fall to the office with processing responsibility.

If the enquiry is a request for further information or help you should advise the taxpayer that full details can be found on our Website.

If the taxpayer does not yet have access to the Internet, or they still require more information, they can contact the Online Services Helpdesk.

Online Services Helpdesk

Email: helpdesk@ir-efile.gov.uk

Telephone: 0845 60 55 999

(Overseas: +44 161 930 8445)

  • Weekdays between 8.00am and 8.00pm
  • Weekends and Bank Holidays between 8.00am and 8.00pm
  • (Closed Christmas Day, Boxing Day and New Years Day)

Minicom: 0845 366 7805

Fax: 0845 366 7828