SAM125240 - Returns: returns work lists: w059 online return rejections
A work item is created and entered on the ‘Online Return Rejections’ work list when full capture of a return filed online or an online amendment has not been possible because the return contains errors and fails the validation checks.
The reason for entry will be shown on the list as
- ‘Return contains error messages’
The ‘Online Return Rejection’ work list is allocated to the Clerical Processing Officer in the office with processing responsibility. This work list is to be reviewed daily.
Note: Work list entries not dealt with by the time limit (4 years after the end of the tax year, for example for 2007-2008 this will be 5 April 2012), cannot be deleted from the list after the time limit has passed. The use of function CREATE RETURN CHARGE to record the return charge will not clear the work item. Therefore, where the time limit is imminent, you must ensure that you work the work list entries for that year before that date or the entry will remain on the work list permanently.
Part captured return
Although the work list item will remain, the part captured version of the return from the work list will only be available for 60 days. After 60 days it will be deleted and you will have to recapture all the information from the scanned image. There will be no prompt to indicate that the part captured return will be deleted.
However, the work list can be filtered on ‘Entry Date’ to identify any cases where this may happen. Work items will also be created on the ‘Returns Not Captured’ W042 work list for any returns not captured after 45 days.
The work item is automatically deleted when you
- Fully capture the return in Local Data Capture (LDC)
- Enter the liability using function CREATE RETURN CHARGE
- Unlog the return
Return contains error messages
Certain messages which direct you to the relevant box or boxes for correction are displayed when you select the [Calculation] button within function CAPTURE RETURN. You should deal with each error message in turn and fully capture the return.