SAM125211 - Returns: returns work lists: w055 failed online amendments (Action Guide)

Where there is an entry on the ‘Failed online amendments’ work list, follow steps 1 - 27 below.

This guide is presented as follows

Technical office Steps 1 - 9
Processing office Steps 10 - 27

Technical office

1. In function WORK LIST CASES
 
  • Select the entry that you want to work
 
  • Select the [View] button. You will be taken to function SELECTED CASE, to see all available details on the work item
 

Closed enquiry for the return year
2. View the return amendment to check whether it can be accepted
3. If the amendment can be accepted
 
  • Make an SA NOTE to confirm the amendment has been accepted
 
  • Transfer the work item to the processing office for them to complete capture of the amendment.
 

Open enquiry for the return year
4. The amendment cannot be made while the enquiry remains open therefore you should deal with the amendment when the enquiry has been closed
5. If the amendment cannot be accepted
 
  • Discard the amendment and contact the taxpayer
6. Use function WORK LIST CASES or function SELECTED CASE to delete the work item
7. Select the [DEL] button. The work item will be deleted 
 

Draft amendment for partnership return already exists
8. Refer amendment to the Enquiry Officer dealing with the enquiry into the partnership return
9. Use function WORK LIST CASES or function SELECTED CASE to delete the work item
 
  • Select the [DEL] button. The work item will be deleted

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Processing office

10. In function WORK LIST CASES
 
  • Select the entry that you want to work
 
  • Select the [View] button. You will be taken to function SELECTED CASE, to see all available details on the work item
 
  • Select the [OK] button to view the return
 

Closed enquiry for the return year
  The Technical office will have already reviewed the amendment and confirmed it can be accepted.
11. Where the enquiry has been closed, print off the return amendment and capture it using function AMEND RETURN
12. Use function WORK LIST CASES or function SELECTED CASE to delete the work item
13. Select the [DEL] button. The work item will be deleted 
 

Open enquiry for the return year

14. Where the enquiry remains open, the amendment cannot be made. Only when the enquiry is closed will the system allow you to make the amendment. If the enquiry remains open, refer the amendment back to the Enquiry Officer who should deal with the amendment request when the enquiry is closed 
 

No original return received but an online amendment is present
15. Treat the online amendment as an original return. Note: Where more than one online amendment has been received for the same year, treat the latest amendment as the original and delete the others
16. Make a note of the date of receipt, which is shown as ‘Amendment Timestamp’ on the work list and if the date of receipt was before 31 January, defer the paper filing date to 31 January using function MAINTAIN RETURN SUMMARY
17. Print off the amendment
18. Log and batch the amended online return using the date of receipt
19. Use function CAPTURE RETURN to capture the return details as an original return
20. Make an appropriate SA Note of your actions and send SEES letter SA360 advising the amendment has been treated as an original because the original return has not been received. This may be due to the software used to submit the return
21. Use function WORK LIST CASES or function SELECTED CASE to delete the work item
 
  • Select the [DEL] button. The work item will be deleted
 

Original return logged but not captured
22. Trace the original paper return and capture it using function CAPTURE RETURN
23. Print off the amendment and capture the amendment using function AMEND RETURN
24. Use function WORK LIST CASES or function SELECTED CASE to delete the work item
 
  • Select the [DEL] button. The work item will be deleted
 

Original return captured and there is a later online amendment
25. Check the date of the most recent version of the return
  If it is earlier than the date of the work list item
 
  • Print off the amendment shown on the work list and capture it using function AMEND RETURN
  • Use function WORK LIST CASES or function SELECTED CASE to delete the work item
  • Select the [DEL] button. The work item will be deleted
If it is later than the date of the work list item
  • Use function WORK LIST CASES or function SELECTED CASE to delete the work item
  • Select the [DEL] button. The work item will be deleted
26. In all PAYE cases, check if the amendment to the return has an impact on coding and follow the appropriate advice in the PAYE Manual 
 

Create Return Charge
27. The use of function CREATE RETURN CHARGE only applies in Trust Cases. Amendments to Trust returns should continue to be processed in the usual way

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