The unlogging of a Trust and Estate return or Tax Return for
Trustees of Registered Pension Schemes, where function CREATE
RETURN CHARGE has been used to enter the return charge on the SA
record, should be an exceptional occurrence and usually because the
return has been logged and the charge entered against the wrong
trust record.
Where a charge has been entered on the SA record a return
should not be unlogged without the agreement of the Clerical
Processing Manager. This is because all amendments to the SA record
and actions taken based on the wrong return must be unravelled.
Note: If it is necessary to unlog returns for more
than one year, you should always unlog in reverse order. Unlogging
the later year return first will prevent problems with stranded
payments on account for earlier year returns which no longer exist.
When a return is unlogged, the SA system automatically
The details held on the SA record
must be corrected manually, by amending any
details incorrectly amended and based on that return, for example
an address. Advice on amending details held on the SA taxpayer
record is available in section ‘Maintain Taxpayer
Record’, in business area ‘Records’.
Any action taken based on missing information
must also be unravelled, for example an enquiry
opened on the unsatisfactory return must be closed because the
basis for the enquiry no longer exists.
When a return with a corresponding charge is unlogged a work
item is created and entered on the ‘Fully Captured / Unlogged
Return’ Work List.
The Work List is allocated to the Clerical Processing
Manager in the office with processing responsibility. For more
information on the action to take see section ‘Returns
Worklists’ in this business area.