When processing a return by using function CAPTURE RETURN or
AMEND RETURN to enter return information or manually calculating
the liability, you may identify an area where you need to give
advice to the taxpayer on the completion of the return.
You can do this by completing a Customer Service Message. If
using function CAPTURE RETURN or AMEND RETURN you can use the
Customer Service Message screen to write your message(s). The
message will be printed on the Tax Calculation (SA302). If you are
to prepare a manual Tax Calculation, the Customer Service Message
can be included in the letter to the taxpayer.
If using CAPTURE RETURN or AMEND RETURN, a maximum of five
messages can be printed on the Tax Calculation (SA302). Where you
want to make more than five Customer Service Messages the details
must be included in a separate letter to the
taxpayer.
Note: If you are using function AMEND RETURN and
saving the changes as Corrections
only, include any Customer Service Message in the
letter to the taxpayer.
Do not use the Customer Service Messages
screen.
