If a computer error message shows a difference between the
taxpayer’s figure and the computer calculated figure,
(including the total tax and NIC due), you may over-ride the error
and accept the taxpayer’s figure.
There is no computer limit on the amount that can be
accepted.
If the difference is small the taxpayer’s figure
should be accepted to avoid repairing a small amount with the
following exception
You must always make a note against the return entry where you
have accepted the figure.
(This text has been withheld because of exemptions in the
Freedom of Information Act 2000)
There may not be an error even though a computer message is
displayed and there will be cases where there is an error but you
cannot identify the cause. If you have difficulty in identifying
the error you must accept the taxpayer’s figure.
If the error is caused by the taxpayer leaving a box empty
and you decide to accept the empty box, you must enter 0 (zero) in
the box before you type ‘A’ to accept. If this is not
done the return will be rejected by the main computer as the accept
signal is not stored by LDC without a 0 (zero) entry.
If a computer warning message is displayed you should select
the [Noted] button if you have copied the amount correctly, there
is no need to note the entry as accepted.