SAM113030 - Repayments: repayment work lists: w044 over-repayments work list

Cases will be selected and work items created on the 'Over-repayments' work list where a Balancing charge credit has previously been repaid and the return is subsequently amended creating an over-repayment.

The cases selected will be notified to the office responsible for the processing activities by Work Management.

In view of the nature of this work list it is for immediate action and should be reviewed daily. 

When the function CREATE OVER-REPAYMENT CHARGE is accessed the operator is asked whether the over-repayment is to be replaced in full or in part by a new over-repayment charge. Irrespective of the operator's decision, when the appropriate fields are completed and the [OK] button is selected, this action will automatically delete the work item from the work list. No manual deletion is available on this work list.