SAM101071 - Records: maintain taxpayer record: w050 CID framework rejection work list (Action Guide)
When reviewing the ‘CID Framework Rejection’ work list, follow steps 1 - 13 below. This guide is presented as follows
For details of how to access any of the SA functions, select ‘Index Of Functions’ on the left of the screen.
Work list entries resulting from the migration of SA records to the CID framework
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Note: The work item will be created in respect of the record that has been identified as a potential duplicate (Record A). The work item properties will show the UTR, NINO and EMPREF of the record that arrived first on the CID framework during migration (Record B). You will need to review each record in order to decide which one should be kept. |
| 1. |
Use Function AMEND TAXPAYER SIGNALS to set the ‘SA Entry / Exit Letter Inhibited’ signal on both records to prevent the issue of the SA250 and SA251 welcome and exit letters |
| 2. |
Review each case and decide which case you want to make dormant |
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Where you want to retain Record A |
| 3. |
Set the Final Return Year Signal on Record B |
| 4. |
In BY (Bankruptcy) cases and VA (Voluntary Agreement) cases you must ensure the TBS record shows the BY or VA UTR as dormant before proceeding. This will mean waiting overnight for the action taken at step 3 to update the TBS record |
| 5. |
Use the [Activate Case] button on the Work List. This will confirm that Record A should be set up |
| 6. |
Use Function AMEND TAXPAYER SIGNALS to unset the ‘SA Entry / Exit Letter Inhibited’ signal on Record A |
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Where you want to retain Record B |
| 7. |
Use Function AMEND TAXPAYER SIGNALS to unset the ‘SA Entry / Exit Letter Inhibited’ signal on Record B |
| 8. |
Set the Final Return Year Signal on Record A |
| 9. |
Make an SA Note on Record A as follows |
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W050 entry d/d [dd/mm/yyyy]. Duplicate record identified at migration. FRY set [dd/mm/yyyy]. SA record held at ---/-------- |
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Work list entries generated after migration
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Note: After the migration process is complete, where a new SA record is set up which is identified in the CID framework as a potentially duplicate record, the work item will be created in respect of the newly created record. The work item properties will show the UTR, NINO and EMPREF of the existing SA case. |
| 10. |
Use function AMEND TAXPAYER SIGNALS to set the Final Return Year signal on the newly created record |
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The work item will be cleared from the Work List |
| 11. |
Issue the following letter to the taxpayer |
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I wrote to you recently to say that a Self Assessment record had been set-up for you under the reference shown above. As I already hold a record for you there was no need to set-up the new record and I apologise for this mistake. |
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I will now close down the incorrect record. Please continue to use the reference [enter UTR of the record that will be retained] |
| 12. |
Make an SA Note on the duplicate record as follows |
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W050 entry [dd/mm/yyyy]. Record created in error. SA record held at ---/-------- |
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All cases
| 13. |
For the record that has been made dormant, use function MAINTAIN COMPLIANCE SIGNALS to check if there is an entry in the ‘CIS Identifier’ field. If there is an entry in this field you must ensure that these details are entered onto the correct live record and that the CIS Team is made aware of the taxpayers correct UTR |
