SAM100221 - Records: set up taxpayer record: set up individual record (Action Guide)

When you want to set up an SA record for an individual (including a partner), consider the 22 steps below. The guide is presented as follows

Initial action Steps 1 - 5
Setting up an SA record Steps 6 - 13
Particular circumstances Steps 14 - 22

For details of how to access any of the SA functions, select ‘Index Of Functions’ on the left of the screen.

Initial action

 

PAYE taxpayers only
1. If you are considering bringing a PAYE taxpayer into SA
 
  • Establish whether the PAYE record holds
 
    • The SA indicator and Unique Taxpayer Reference (UTR) (live SA record exists)
 
    • A UTR only (a dormant SA record exists)
 
    • Neither the SA indicator nor a UTR (that PAYE record has not been linked to an SA record)
 
  • Reactivate the record if a dormant SA record exists, using function AMEND TAXPAYER SIGNALS. Further advice is given in the subject ‘Dormant SA Record: How To Re-activate’ (SAM100070)
 
  • The PAYE Service is automatically notified at the point at which an SA record is set up for a customer. An SA start year is automatically added by converting the start date into the current year. This information is displayed on the PAYE Service. More information is held at PAYE93032
 
  • The reconciliation of all years on PAYE prior to the case being set up in SA, should be dealt with in accordance with PAYE93095
  Only when you are satisfied that an SA record does not exist should you set up a new record. 
 

In all cases
2. If the taxpayer has a new trading source, obtain completed form CWF1. SAM100130 tells you about the procedure or see SAM100135 / SAM100136 where form SA400 / SA401 / SA402 is completed or see SAM100131 where form SA1 is completed. All forms CWF1, SA400, SA401, SA402 and SA1 (apart from a few exceptions) are dealt with by the Central Agent Authorisation Team (CAAT)
3. Check whether or not form 64-8 is held. If so, you will need this when setting up the SA record
4. Establish whether an SA record already exists
 
  • If a UTR is shown, an SA record exists
 
  • If a PAYE record is displayed, view the PAYE record. If a UTR is shown, an SA record exists
5. Use TBS function FIND TAXPAYER to trace the taxpayer’s national insurance number (NINO) and confirmation of other interested areas
  Note: You must ensure all years are reconciled on NPS before the case is set up in SA. Where you find an SA record already exists, you must not set up a new record

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Setting up an SA record

6. Having satisfied yourself that an SA record does not exist, to set up the SA taxpayer record, use function SET UP INDIVIDUAL TAXPAYER. Entries to designatory fields must be made in UPPER CASE. The minimum information required is name, address, postcode and verified NINO. If there is a current PAYE primary source record, a link will be created automatically between the SA record and the PAYE record
7. Consider whether a ‘Welcome’ letter should be issued to the taxpayer. If you wish to inhibit the automatic issue of the letter set the ‘SA Entry / Exit Letter Inhibited’ signal
8. If there is a communication address, use the Set Up Communication screen within function SET UP INDIVIDUAL TAXPAYER before using function MAINTAIN RETURN PROFILE
9. If there are capacity details use the Set Up New Capacity screens within function SET UP INDIVIDUAL TAXPAYER before using function MAINTAIN RETURN PROFILE
10. Use function MAINTAIN RETURN PROFILE to record the supplementary pages to be issued with the basic return
11. Use function AMEND TAYPAYER SIGNALS to make a free format note in all cases to show the reason why the case is in SA
12. If today’s date is after the automatic selection process for returns issue on 6 April next has run, or you need to issue a return for CY-1 (except in a Failure to Notify case at step 13)
 
  • Use function RECORD RETURN REQUEST to
 
    • Select the relevant year for automatic issue of a return
 
    • Indicate whether or not Failure to Notify applies in a CY-1 return case
  Note: In non-resident company landlord cases, you must issue form SA700 manually (see SAM100120)
  More detailed advice on return issue is given in subject ‘New Commencement Cases’ (SAM120070)
13. If the case is a failure to notify case the CWF1 / SA400 should be processed by CAAT and a copy of the CWF1 / SA400 sent to the FTN section of the HERT team

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Particular circumstances

14. Where there is an agent acting
 
  • Use function TAXPAYER NEW AGENT DETAILS to establish the national agent code and to enter it on the taxpayer record
 
  • Advise the agent of the UTR allocated to the individual SA record only if the agent is not recorded the day the record was created. If the agent is recorded the day the record is created, and the SA Entry / Exit Letter Inhibited signal has not been set, the agent will automatically receive a copy of the Welcome letter
 
  • Check the National Insurance and PAYE Service (NPS) record and if there is an agent acting, enter the agent details on SA
15. Where the individual is in receipt of income not classed as a trade, for example interest and income from land or property - including moor land, rental income or furnished lettings, make a note of the details of the source in ‘Free format Notes’ using function AMEND TAXPAYER SIGNALS
16. Where the individual taxpayer has trading profits including profit from a profession or vocation (Note: This excludes a partnership trade source, which must be set up on the partnership record)
 
  • Use function SET UP TRADE, once for each trading source you want to set up. If the taxpayer has more than one trade / partner source, set up the main source first. Alternatively, where the SA record is not linked to PAYE, you can access function MAINTAIN SOURCES to nominate the main source
 
  • If the source is within the construction industry
 
    • Use function MAINTAIN COMPLIANCE SIGNALS to enter on the SA record the nature of the taxpayer’s involvement in the construction industry
 
  • Issue form P510 to the relevant PAYE office / section, if the business has employees
17. Where the taxpayer has a partner source using information from SA401 / SA402
 
  • Use function SET UP PARTNER, once for each partner source you want to set up (this creates a link between the individual taxpayer record and the partnership records)
     
    And where the SA record is not linked to PAYE
 
  • Use function MAINTAIN SOURCES to nominate the main source, if the taxpayer has more than one trade / partner source and you did not set up the main source first
18. Where somebody is acting in some form of capacity for the taxpayer
 
  • Use TBS function AMEND CAPACITOR DETAILS to update SA record with correct details
19. Where the taxpayer has asked for correspondence to be issued to an address different to his or her base address, for example the business address
 
  • Use function ADD/AMEND COMMUNICATION NAME AND ADDRESS
20. Where the taxpayer is responsible for operating Class 1 NIC on a DC source of PAYE income, ask the Employers Section to
 
  • Open a Direct Collection (Employee Only NIC) scheme (DCNI)
21. Where the record is for a non-resident company landlord set the Non-Resident Company Landlord signal to ensure that the return SA700 is issued automatically (see also step 12 above)
22. Where the taxpayer has indicated the requirement for special output, set the relevant signal, that is Audio, Braille or Large print. For Welsh Language cases only, contact HMRC Welsh Contact Centre, Ty Moelwyn, Portmadog, Gwynedd LL49 9AB. Telephone 0845 302 1489 WAM BOX 906

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