RM17 - Two vital rules

There are two vital rules that you must follow.


RULENOTES
1 Repay promptlyRepayment claims must be dealt with as a matter of priority at all stages. If delay is unavoidable
  • keep the claimant fully informed
and
  • consider making a provisional repayment.
If a claim for a particular year is made before 5 April in that year, you can repay by instalments.
2 Keep manual payable orders secureRM3124 onwards tells you what anyone handling manual payable orders must do. Always follow the procedures exactly.