PSI22.4.29 - Operational Procedures: General Administration - Off-File Working


(This archived guidance relates to HMRC discretionary practice before the 6th April 2006. For current guidance on Registered Pension Schemes see the Registered Pension Schemes Manual)

Before incurring the expense of recalling a file from the repository, Examiners should consider whether the correspondence can be dealt with without the file. Routine acknowledgement or “thank you” letters from practitioners may be destroyed. Correspondence which has required action but not the file should be kept in the miscellaneous file held by each team. The miscellaneous file should be checked each month and any items over 4 months old should be destroyed.