(This archived guidance relates to HMRC discretionary
practice before the 6th April 2006. For current guidance on
Registered Pension Schemes see the Registered Pension Schemes
Manual)
We are committed to providing an efficient and effective
service to our customers and to improve our performance year on
year.
We set key performance targets annually which are published
in the IR SPSS Operating Plan.
How well we match up to our targets is in turn published in
the IR SPSS Annual Report.
