PAYE64063 - Employment maintenance: maintain employment: work item 239 - manual work item - employment maintenance

Work item 239 is a generic work item which can be created manually. PAYE110080 gives information about how to create a work item.

You will only need to create a work item where there is

• No other work item open for the issue you are working

• You need to take some further action and there is information outstanding that you need to complete the action

For example:

An individual contacts you to update their current tax code but is unable to provide P45 for outstanding previous employment leaving details. As a result you

• Issue form P43 to the previous employer
• BF the record by creating work item 239 so the record can be reviewed at a later date

You must make an accurate work item note of the reason why the work item has been manually created, as this is the only information which will be displayed on the work item at the BF date. The note is made on the screen ‘Other Display Data’ and this date will be presented to the operator when the work item is opened (up to 500 characters).

You must also make a manual Contact History note (see PAYE105016).

You should set a BF date on the work item and take further action at the BF date.

The work item is

To action this work item

• At BF date review the reason and take any action to clear the work item
• If a further BF period is needed update the work items notes and change the BF date