PAYE45030 - Employer returns: employer return exceptions: EDI / Internet - action by employers live service team
The Online Customer Services Team is responsible for the setting and removal of Electronic Business indicators on an EBS employer record. A specific EBS user role ‘EDI Maintainer’ must be allocated to those staff who will be responsible for this area of work within the IMS Live Service team. Due to the volume of references involved, you must not telephone the team. When it is necessary to enquire about setting or removing indicators, you must issue an email (This text has been withheld because of exemptions in the Freedom of Information Act 2000), requesting any information or attaching a list or spreadsheet of Employer Names and References affected when online filing signals are to be reset.
Responsibility for the Employer Records work lists
Staff who have been allocated the EDI Maintainer user role are responsible for the following work lists
- ‘EDI Cess / Canc Exceptions’
- ‘EDI Signals Overridden By FBI’
- ‘Employer Not Found’
PAYE Online for Employers Live Service Team dealing with these work lists should use the respective Action Guides in section ‘Employer return work lists’, PAYE53000 onwards.
Employer Returns work lists
There are work lists allocated to other user roles which may generate queries from Processing Offices which affect what EDI and / or FBI indicators (signals) are held on an employer record. For more information on how to handle these queries see the respective subject in section ‘Employer return work lists’, PAYE53000 onwards.