PAYE93142 - taxpayer end of year: reviewing liability at year end: residual file lists - do we have a record for the taxpayer? (Action Guide)


When working a Residual File list consider steps 1 - 11 below. The guide is presented as follows

No taxpayer record heldSteps 1 - 3
Non SA COP record heldSteps 4 - 6
SA COP record heldSteps 7 - 10
SA only record heldStep 11


For details of how to action any of the COP Functions use the [Index of Functions] button on the left of the screen.

No taxpayer record held

  1. After taking all the necessary action as set out at PAYE102000 onwards, do we have a PAYE record for the taxpayer?

  • No - Go to step 2
  • Yes - Go to step 3
  1. Set up a COP record (see PAYE102010), and

  • Consider whether the employment is still current
  • Contact the taxpayer or employer, if necessary, to establish the current position and correctly review earlier years
  • Use TBS Function FIND TAXPAYER’ to ensure that a duplicate COP record for the NINO is not created
  • Go to step 3
  1. Is the COP record held a non SA record (that is, there is no corresponding live SA record for the taxpayer and the SA signal is not present)?

  • Yes - Go to step 4
  • No - Go to step 7

Non SA COP record held

  1. Is the non SA COP record held in the office at this reference?

  • Yes - Go to step 5
  • No - Go to step 6
  1. If the non SA COP record is held in the office at this reference you should

  • Post pay and tax information using COP Function CS Format 2
  • Review to clear
  • If the year can be cleared ‘Z’, use E-NOTE ‘Residual file - taxpayer record’ from SEES notes paster to show this and clear the year ‘Z’ using COP Function CS
  • Review to identify the reason the P14 has not posted to the COP record, and correct wherever possible
  1. If the non SA COP record is held either in the office at another reference or in a different office you should

  • Determine which is the latest main source employment and transfer if necessary
  • Set up a SUB record using COP Function MS, if appropriate
  • Clear the year ‘N’ or ‘Z’ wherever possible using COP Function CS

SA COP record held

  1. Is the record held an SA COP record?

  • Yes - Go to step 8
  • No - Go to step 11
  1. Is the SA COP record held in the office at this reference?

  • Yes - Go to step 9
  • No - Go to step 10
  1. If the SA COP record is held in the office at this reference, you should

  • Post pay and tax details in Format 2 of COP Function CS and clear the year SA (If the year has already been cleared ‘SA’ take no further action)
  • Review to identify the reason the P14 has not posted to the COP record
  • Correct wherever possible
  1. If the SA COP record is held in either the office at another COP reference or at a different office you should

  • Determine which is the latest main source employment and transfer if necessary
  • Set up a SUB record, if appropriate and the employment is continuing, using COP Function MS
  • Clear the year for your record ‘N’ or ‘Z’ wherever possible using COP Function CS

SA only record held

  1. If the record held is SA only you should

  • Notify the office that holds the SA record of the pay and tax details
  • Consider whether the employment is still current and if a COP record is now required
  • Set up a COP record if this is required, see PAYE102010