PAYE91081 - Reconcile individual: overpayments: work item 245 - overpayment identified issue manual payment (Action Guide)

1.

Refer the case to the Welsh Unit by WAM - send to WAM Box - Welsh Contact Centre. They will issue a manual payable order

2.

Provide the Welsh Unit with the following details

• Name of individual

• Name of the person to whom the payable order is to be sent if other than the individual

• Tax year of overpayment

• Amount repayable, excluding repayment supplement

• Amount of any repayment supplement due

• Total amount payable

3.

Make a note in Contact History of the action taken

When the case is received by the Welsh Unit they should

4.

Issue a manual payable order

5.

Enter details of the serial number, date of creation and date of issue of the payable order within Financial Events Summary (PAYE91061 refers)

6.

Note Contact History of details of where the claim papers are held

7.

Close the work item