PAYE90026 - Reconcile individual: underpayments: repaying and reallocating voluntary direct payments (Action Guide)
(Note: Under no circumstances should you repay a Voluntary Direct Payment that has been recorded on NPS or COP to cover an SA balancing payment coded on NPS. Any excess amount should be re-allocated to SA following steps 8 to 10 below).
There may be occasions when you need to repay all or part of a Voluntary Direct Payment (VDP) or, re allocate it against another underpayment. You do this through the Accounting functions within NPS and whilst doing so you must update the customers Accounting records to reflect the change(s) made.
To repay or re allocate all or part of a VDP, follow steps 1 - 10 below. This guide is presented as follows.
Repaying all or part of a Voluntary Direct Payment
To repay all or part of the VDP
| 1. | Use the Accounting Function screen Unallocate Payment to unallocate the appropriate amount of the VDP from the underpayment it is currently allocated against |
| 2. | Use Action link Refund payment to record in NPS Accounting the amount that is being repaid. Repayment will be issued by DMB SAFE Unit in Shipley |
| 3. | Complete SEES form template ‘VDP Repayment Request’ and forward it to the Customer Operations Voluntary Payment Group. The group will liaise with the DMB SAFE Unit who will deal with the repayment |
| 4. | Update Contact History with details of the actions taken |
Reallocating all or part of a Voluntary Direct Payment within NPS
To reallocate all or part of the VDP within NPS
| 5. | Use the Accounting Function screen to unallocate the appropriate amount of the VDP from the underpayment it is currently allocated against |
| 6. | Use the Allocate Payment Function to reallocate to a different amount owing on NPS |
| 7. | Update Contact History with details of the actions taken |
Reallocating all or part of a Voluntary Direct Payment outside NPS
To reallocate all or part of the VDP outside NPS
| 8. | Use the Accounting Function screen to unallocate the appropriate amount of the VDP from the underpayment it is currently allocated against |
| 9. | Complete SEES form template ‘VDP Reallocation Request’ and forward it to the Customer Operations Voluntary Payment Group. The group will liaise with the DMB SAFE Unit who will deal with the reallocation |
| 10. | Update Contact History with details of the actions taken |
