PAYE79095 - PAYE operation: targeted review forms: review forms undelivered, lost or destroyed (Action Guide)
When review forms are returned undelivered (for example unopened or through the Returned Letter Service (RLS)), or the customer has contacted us and stated that the form was not received, has been lost or destroyed, follow steps 1 - 5 below
1. |
Set the undelivered indicator by selecting the Undelivered box on the Bulk Logging Targeted Review Form screen |
2. |
Reissue the review form to a new address if shown on the record (PAYE106013) |
3. |
If you do not know the current address, take action to try and trace a new address (PAYE103036) |
4. |
If you do not trace a current address, set the RLS indicator on the Insert/Edit Address screen (PAYE103036) |
5. |
Update Contact History, see PAYE105016 |
