PAYE79015 - PAYE operation: targeted review forms: business by telephone and entries on form P810

Telephony guidance for the department is available on the Customer Contact Directorate (CCD) website (Standards and Procedures).

When accepting P810 information over the telephone you must

• Log receipt of the form for the appropriate year in the Targeted Review Forms Bulk Logging screen, this will ensure receipt of the P810 is logged and the penal code indicator is removed for the following year’s coding
• Record the information in IABD by selecting ‘P810’ in the IABD landing page drop down menu and the year it relates to

If you subsequently calculate a code for the current year or the following year, you must select ‘telephone call’ on the IABD landing page.

Also see SAM100050 for the criteria for a PAYE / SA record.